How do I void an invoice at the POS?
Follow these steps
- If you need to clear a purchase at the POS screen (before selecting CheckOut), select Actions > Void Invoice.
- To void an invoice at the Check Out Screen where no payment has occurred, select Actions > Void.
- Once a partial debit or credit payment has been made on an invoice (as in the case of a split payment method) Actions > Void invoice will not work. This prevents a salesperson from voiding an invoice while the payment is in progress, which can cause problems with subsequent transactions.
- To clear the invoice, cash out the sale by selecting the Cash button and proceed to refund the amount charged via the terminal.
For more information, see the article How to make void manager only.