How to print a QR code with transaction ID on receipts

  Heads up

A 2D barcode scanner is required to read a QR code.

How To

How do I print a QR code containing transaction information on my POS receipts?

Follow these steps

When enabled, Print QR Code will print a QR code on the receipt at the POS. The QR code can be used to look up the original transaction in the backend or optionally validate a return.

To print a QR Code on POS receipts, follow these steps:

  1. Access the POS Settings.
  2. Select the Printing tab.
  3. Enable Print QR Code.

Frequently asked questions

  1. Why doesn't my QR code scan with my barcode scanner?
    A QR code requires a 2D barcode scanner. Verify that your hardware is compatible.
  2. I don't have a 2D barcode scanner. Can I manually enter the transaction ID under the QR code at the POS?
    No. The QR code must be scanned at the POS. If you don't have a 2D barcode scanner, we recommend disabling the Original Transaction ID return requirement in the POS settings.
    • Access the POS Settings.
    • Go to the POS tab.
    • Select Return Info.
    • Turn off Original Transaction ID.
  3. How do I rule out format issues with the QR code?
    Most cellular phones allow you to scan QR codes using the built-in camera app. Open your camera app and point it steadily for 2-3 seconds towards the QR code you want to scan. The transaction code should appear.

More Information

For information about how to add a customized QR code to POS receipts, see the article How to insert HTML content into customer receipts.

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