I've recently started using GlobalTill and the funds collected through my payment terminal are not being deposited into my bank account. What do I do?
Reach out to your payment provider and confirm that the batches aren't closing. If the batches aren't closing, log into the POS and follow these steps.
- Go to POS Settings.
- Select the Payment tab
- Turn on Auto Close Batch (Auto Settle).
If this does not resolve the problem or if the setting is already enabled:
When you perform the start/end of day procedure, confirm that you see a message on the payment terminal indicating the batch is closing and the funds are being deposited. Typically, you will see this message when you perform the end of day procedure. Depending on the model of the payment terminal, a small paper receipt may print.